1. Introduction

This Privacy Policy explains how Struan Window Cleaning Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our website or services.

Data Controller:

Struan Window Cleaning Ltd
The Glebe Industrial Estate, Unit 1
Douglas, Lanark, ML11 0QT
Email: contact@struanwindowcleaning.co.uk
Phone: 01555 371014

2. Information We Collect

We may collect and process the following personal data:

Information You Provide

Name and job title
Company name and address
Email address and phone number
Project details and requirements
Any information you provide in enquiry forms or correspondence

Information Collected Automatically

IP address and browser type
Pages visited and time spent on site
Referring website and search terms
Device information and operating system

3. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery: To respond to enquiries, provide quotes, and deliver our commercial cleaning services
Contract Management: To manage service contracts, schedule work, and process payments
Communication: To send you service updates, project confirmations, and respond to your queries
Legal Compliance: To comply with health & safety regulations, insurance requirements, and legal obligations
Business Improvement: To improve our website, services, and customer experience

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: Processing necessary to fulfill our service contracts
Legitimate Interests: Processing necessary for our business operations and customer relationship management
Legal Obligation: Processing required by health & safety, tax, and insurance regulations
Consent: Where you have given explicit consent for marketing communications

5. Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Insurance companies, SafeContractor, IRATA, and compliance platforms (e.g., Avetta)
Professional Advisors: Accountants, solicitors, and business consultants
Legal Authorities: Where required by law or to protect our legal rights
Business Partners: Main contractors or facilities managers where we are subcontracted

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

Enquiry Data: 12 months for unsuccessful enquiries
Client Data: Duration of contract plus 7 years (for tax and legal compliance)
Financial Records: 7 years (HMRC requirement)
Health & Safety Records: As required by law (typically 3-40 years depending on record type)

7. Your Rights

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at contact@struanwindowcleaning.co.uk or 01555 371014.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse:

Secure email systems and encrypted communications
Password-protected databases and access controls
Regular security reviews and staff training
Secure disposal of paper records

9. Cookies and Website Analytics

Where Google Analytics is enabled, we ask before loading it or setting its analytics cookies. You can accept or reject analytics and continue to use the website either way. Use Cookie settings at the bottom of the page to change your choice.

If you accept, Google Analytics helps us understand page visits, website performance and interactions such as successful quote or tender pack requests and clicks to call or email. Our enquiry tracking records the type of request, not the contents of your form, your contact details or your enquiry reference. Contact form details are sent to our team to respond to your request.

We save your analytics choice in this browser's local storage. Rejecting analytics stops our analytics tracking and removes the Google Analytics cookies this website can access. You can also manage stored cookies through your browser settings. If browser storage is blocked or cleared, you may be asked for your choice again.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Complaints and Concerns

If you have concerns about how we handle your personal data, please contact us first at contact@struanwindowcleaning.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Privacy Policy