Question 1

How often should commercial windows be cleaned?

Accepted Answer

Most commercial properties require quarterly window cleaning. However, high-traffic retail stores, restaurants, and office buildings in urban areas benefit from monthly or bi-monthly cleaning schedules. We work with FM companies to create bespoke cleaning schedules that maintain professional appearance while optimizing costs.

Question 2

When is rope access required instead of a MEWP?

Accepted Answer

Rope access is selected where it provides the safest and most efficient solution for live operational environments — including sites with restricted ground access, complex facades, or where MEWPs or BMUs are unavailable or impractical. All access methods are determined through site-specific risk assessment and delivered by IRATA-certified technicians, prioritising safety, efficiency, and minimal disruption.

Question 3

Do you work across the UK?

Accepted Answer

Yes. We're Scotland-based but provide commercial window cleaning and rope access services across the entire UK. We specialize in multi-site retail contracts, nationwide FM partnerships, and can mobilize teams to Glasgow, Edinburgh, Aberdeen, Newcastle, Manchester, Leeds, and beyond.

Question 4

Are your rope access technicians IRATA trained?

Accepted Answer

Yes. All our rope access technicians are IRATA certified (Levels 1, 2, and 3). We're an IRATA Company Member (8221/O), which means we maintain the highest industry standards for training, safety, and operational procedures. Our team includes Level 3 supervisors who oversee all high-risk rope access work.

Question 5

How do you determine the most appropriate access method for a building?

Accepted Answer

Access methods are selected based on safety, efficiency, site constraints, and live operational environments — not convenience. Each site undergoes risk assessment to identify the safest, most practical solution, whether that's water-fed pole, MEWP, or IRATA rope access. Where existing access systems such as BMUs are unavailable, we work with building managers to deliver compliant alternatives aligned with O&M requirements.

Question 6

What certifications and compliance documentation do you provide?

Accepted Answer

We're IRATA Full Member (8221/O), SafeContractor approved, Avetta registered, and EcoVadis SILVER rated. We provide full RAMS (Risk Assessment & Method Statements), rescue plans, public liability insurance (£10M), employer's liability insurance, and all technician competencies. Our systems are ISO-aligned for quality, environmental, and safety management.

Question 7

Do you handle multi-site retail contracts?

Accepted Answer

Yes. We have capacity for 100+ store rollouts and work with national retail chains including Spar, YO! Sushi, and mydentist. We provide dedicated account management, centralized invoicing, and nationwide coverage with consistent quality standards across all sites.

Question 8

What is the process once we request a quote?

Accepted Answer

Following an enquiry, we'll review site details and, where required, arrange a site survey. We then provide a clear scope of works, methodology, and pricing, supported by RAMS and compliance documentation. Once approved, works are scheduled in line with site operations and portfolio requirements.

Commercial Window Cleaning

Commercial Window Cleaning for Single Sites & Multi-Site Portfolios

What FM Clients Can Expect

Safe access at all heights

Consistent standards across portfolios

Audit-ready documentation

Minimal disruption to live environments

How We Deliver Window Cleaning for FM Contracts

Access Methods Used

Water-Fed Pole Systems

MEWP Access

IRATA Rope Access

Who We Commonly Support

Questions FM & Estates Teams Commonly Ask

Request a Quote or Site Assessment

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